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Stella & Rose's Books
Below are some of the comments we have received from our customers. We always welcome feedback from our customers - please contact us using the details on our contact page.
Even with the Postal strike, you still managed to delivery next day. Thank you both for a wonderful service. H.F.B. UK
I have today received my book and as usual it is of a better quality than I was expecting which is always nice. Thank you for letting me know that you had it available. D.S. UK
Wow! I only ordered the book online yesterday afternoon and I received it today! As with my previous order the book was dispatched ultra-rapidly and extremely well protected. I am highly pleased with the book and the service. D.N. UK
Thank you for your honesty! I am sure that the books will be fine so please send them. G.P. UK
Just a note to say Thank You for the safe arrival of the first edition of The Little White Horse. I have looked for a replacement on and off for the past thirty two years...with no success until now. So, thank you..finding this copy is something of a dream-come-true. I will treasure it and hand it down to my own children. A.O. UK
Thank you for taking the time out of your busy day to reply. I appreciate the information very much, and is quite helpful. H.S. USA
I have received my book, and am very pleased with it. I am also very pleased (again) by the excellent service you provide. I love the picture of your shop and its surroundings on the little brochure you enclosed. I wish I could come and visit you all, and buy a book or two (or more). R.L. Canada
Thank you for the book on badgers, it was received Sat. morning. very please with the book and your prompt fast service, it was a lovely surprise to get the book so quickly. once again thank you. F.L. UK
That was quick. I don't think I have ever had such an immediate shipment status confirmed. I DO know that you are one of the best sellers out there. K.A. UK
I am writing to let you know that I received my order yesterday. I want to let you know that I am absolutely thrilled with the quality of the rare book I purchased. It is much nicer than I imagined. Thank you very much! J.P. USA
Wow, what service! The parcel arrived first thing this morning, and so immaculately packaged. Thank you so much for your help. T.P. UK
Just to let you know that the above arrived safely. The book is in a wonderful condition. Your packaging is second to none. Many Thanks. J.M. UK
This is to confirm the safe arrival of the order listed below. Thank you for your prompt, efficient and helpful service, I am absolutely delighted with the book and did not realise how large it was. I am most impressed with the speed of delivery and would also like to compliment you on the safe packaging of the book. I will definitely be checking your website again for other hard to find items. C.B. Australia
Dear Stellabooks - Thank you, I always get the very best service from you. L.P. USA
Just received the book in excellent condition, it is really a lovely copy and i am very happy with it. Thanks for the quick and pleasant service. Hope to return soon. N.VdW Netherlands
My book arrived first thing this morning, properly packed and in good order. The note you provided with the book about buying out of print books on the internet was most informative and a very thoughtful gesture. It really is a genuine pleasure to receive such courteous, professional and speedy service. I will have no hesitation in doing repeat business with you again in future. P.C. UK
again thank you for sending the orderd books which have arrived today! I am glad, that the transaction went well. It is nice to be able to read the books again - after all these years! Thank you also for the two prospects about the Stella and Rose`s Books. You have two very nice Shops! R.S. Switzerland
I cannot thank you enough for your prompt reply! This is the exact copy I was looking for! I have already ordered it through your website. Thank you, Thank you! I can understand why you won the Business Award for Outstanding Customer Service! The photos and information you sent me were excellent. Thank you again! B.S. USA
Just to let you know that I received the book earlier today. I am very pleased with the book's condition, which was accurately described. I am also very pleased with the strong protective packaging. It was good to see that it was not simply wrapped in the thin brown paper sheeting that is used by some booksellers, which does not offer much protection from knocks in transit. Excellent and fast service all round. D.N. UK
Thank you so much for sending my order so quickly - I thought it must be some other parcel! - I am well impressed. I will most certainly be ordering from you again. J.M. UK